Privacy Policy

Overview

This policy explains how ScribeZip (scribezip.com) handles information when you use our audio and video transcription service.

Information we process

We may process:

• Account data: your name, email address, profile image, sign-in provider, locale, and account timestamps.
• Uploaded media: supported audio or video files that you choose to transcribe.
• Transcription data: language settings, processing status, transcript text, timestamps, export data, and error details.
• Usage and security data: IP address, browser information, request timestamps, security signals, and usage counts.
• Billing data: subscription, order, invoice, and payment status. A payment service processes payment details; ScribeZip does not store full card numbers.

Why we use this information

We use information to provide transcription, maintain your workspace and history, prevent abuse, enforce plan limits, process payments, troubleshoot problems, improve reliability, and comply with applicable law.

Media storage and transcription

Uploaded media is kept in private storage and is not published at a public media URL. Media files are removed after processing by default. Transcript records and account data remain available in your account.

To produce a transcript, the selected file is sent securely to the speech recognition service used by ScribeZip.

Do not upload confidential or regulated material unless the current product terms meet your requirements.

Service providers

ScribeZip may use infrastructure, identity, payment, security, and speech recognition services to operate the product. Each service processes data under its own terms and privacy practices.

Retention

We retain account and transcript information while your account is active or as needed to provide the service. Media files are removed after processing by default. We may retain limited security, transaction, and legal records for longer periods when required.

Sharing

We do not sell personal information. We share information only with service providers needed to operate ScribeZip, when you direct us to do so, to protect the service and its users, or when legally required.

Your choices

You may request access, correction, export, or deletion of your account data by contacting support@scribezip.com. Some transaction or security records may need to be retained where required by law or legitimate operational needs.

Security

We use access controls, private storage, server-side secrets, bot verification, and request limits. No online service can guarantee absolute security.

Children

ScribeZip is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy as the service, providers, or legal requirements change. The current version will be posted here with a revised effective date.