Terms of Service

Acceptance

These Terms govern your use of ScribeZip (scribezip.com). By using the service, you agree to them.

The service

ScribeZip converts spoken audio from supported common audio and video files, including MP3, MP4, M4A, MOV, AAC, WAV, OGG, OPUS, MPEG, WMA, WMV, AVI, FLAC, AIFF, ALAC, 3GP, MKV, WEBM, VOB, RMVB, MTS, TS, QuickTime, and DivX, into text and related export formats.

Your files and rights

You keep ownership of files and content you upload. You give ScribeZip and its service providers the limited permission needed to store, process, transcribe, and deliver that content to you.

You must own the content or have all permissions needed to upload and process it. Do not upload content that violates copyright, privacy, confidentiality, publicity, or other rights.

Accounts

You are responsible for your account and for activity under it. Do not share access in a way that circumvents plan limits. Notify us promptly if you believe your account has been compromised.

API access

API access requires an active account, a valid API key, and sufficient prepaid API credits. You are responsible for securing your keys and for requests made with them. Revoke a key immediately if it may have been exposed.

API credits are consumed by actual media duration rounded up to the next whole minute, with a minimum charge of one minute per file. For example, 5 minutes 30 seconds is billed as 6 minutes, and 12 seconds is billed as 1 minute. Sixty billed minutes cost US$0.04 regardless of top-up size.

API credits are available in US$10, US$20, US$50, and US$100 top-ups, are used as needed, and do not reset monthly. Failed transcription jobs automatically return any credits reserved for that job.

Prohibited use

You may not:

• use the service for unlawful, abusive, fraudulent, or harmful activity;
• upload content you are not authorized to process;
• bypass security checks, rate limits, usage limits, billing, or other safeguards;
• automate high-frequency requests outside an approved API arrangement;
• probe, disrupt, reverse engineer, or compromise the service; or
• use results to violate another person's rights.

Accuracy

Speech recognition can make mistakes, especially with names, numbers, accents, overlapping speakers, background noise, and specialist terms. You are responsible for reviewing transcripts before relying on, publishing, or distributing them. ScribeZip does not provide professional advice.

Plans and payment

If you purchase a paid plan or API credit top-up, the price, included usage, and any renewal period will be shown at checkout. A payment service processes the transaction. You authorize applicable recurring charges until cancellation.

Refunds

For your first paid subscription purchase, you may request a refund within 7 days of purchase, provided that your total audio and video processed after that purchase does not exceed 60 minutes.

For your first API credit top-up, you may request a refund within 7 days of purchase. Only the unused portion is refundable: the refund is calculated proportionally from the unused credits attributable to that top-up at its original purchase price. Credits already used are non-refundable.

Renewal payments are generally non-refundable. For an annual-plan renewal, if you have not used the service after the renewal, you may request a refund within 14 days of the renewal date.

To request a refund, contact support@scribezip.com. Mandatory consumer rights under applicable law continue to apply.

Availability

The service is provided on an “as available” basis. We may change, pause, or discontinue features and may perform maintenance without guaranteeing uninterrupted availability.

Liability

To the maximum extent permitted by law, ScribeZip is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption arising from use of the service. Any liability that cannot be excluded is limited to the amount you paid ScribeZip during the three months before the event giving rise to the claim.

Termination

You may stop using ScribeZip at any time. We may suspend or terminate access for material violations, abuse, security risk, nonpayment, or legal requirements. Provisions that by their nature should survive termination will survive.

Changes

We may update these Terms. Material changes will be posted on this page or communicated through the service. Continued use after the effective date means you accept the updated Terms.